We're sorry to see you go. If you would like to delete your QOX customer or rider profile, you can do so directly from within the mobile app. After you confirm deletion, you are logged out immediately and can no longer access the account. Certain operational records (orders, payments, payouts, and related records) may be retained for legal, accounting, dispute resolution, fraud prevention, and platform integrity purposes, as described in our Privacy Policy.
1
Your Control Over Your Data
At QOX, you should always be able to control your personal information. Customer and rider profiles on the QOX Customer App and QOX Rider App can be deleted at any time from within the mobile app. This page explains how deletion works, what changes immediately, and what records may be retained for legal and operational reasons.
2
How to Delete Your Account
You can delete your QOX profile directly from within the mobile app:
- Open the QOX Customer App or QOX Rider App, go to Profile / Settings, and choose Delete Account. Confirm the prompt — you are logged out immediately and can no longer access your account.
- Note: Account deletion applies to customer and rider app accounts only. QOX Admin Panel accounts are managed separately by platform administrators.
3
What Happens When You Delete Your Account?
When you confirm account deletion, the following changes take effect:
- You are logged out immediately and can no longer sign in or use app features tied to that account
- For riders: identity verification documents (such as Aadhaar, PAN, and driving licence uploads) are removed from our systems
- For riders: you can no longer go online or accept new delivery requests
- Saved in-app preferences for that account are no longer accessible through the app
- Promotional and service notifications to that account stop once deletion is complete
4
What Data May Be Retained & Why?
Certain operational records (orders, payments, payouts, audit logs, and related records) may be retained for legal, accounting, dispute resolution, fraud prevention, and platform integrity purposes, including:
- Order history — pickup and drop details, fares, status, and timestamps
- Payment and wallet records — transaction history, payout records, and settlement data
- Operational logs — such as trip-related records — that may be kept for a limited period for safety and dispute investigations
- Retained records are protected under our security controls and are no longer accessible through your deleted account
5
What to Expect After Deletion
After you confirm deletion in the app:
- You are logged out immediately and can no longer place orders, accept deliveries, or access account features
- Rider verification files are removed from storage where applicable
- Historical orders, payments, and wallet records may be retained as described above
- Account deletion is permanent — you will no longer be able to access the deleted account
- If you need help before or after deleting your account, contact our support team using the email below